Trust and confidentiality are important pillars in the activities of Amberes. All information about customers or business relations falls under the professional duty of discretion. Amberes takes the necessary precautions to ensure that this information is treated as confidential and used only for the professional purpose for which it was collected.
Amberes will not provide or accept any personal data without the prior written guarantee of the recipient or provider on the strict compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation). These provisions concern only natural persons and will enter into force on 25 May 2018
Amberes has the legal obligation to protect all this information against improper use, disclosure, alteration or destruction.
Our provisions regarding the protection of privacy and personal data:
1. Who is responsible for processing your personal data?
2. For what purposes do we process your personal data?
3. Who has access to your personal data and how are they protected?
4. Which cookies does AMBERES.be use?
5. My Account
6. What about links to other websites and social media?
7. Who can you turn to to exercise your right of access, improvement or opposition?
AMBERES BVBA is responsible for the processing of your personal data (controller).
2.1 In order to comply with your requests and to keep you informed We process your personal data when you request to be kept informed, for example by subscribing to our newsletter or by requesting a brochure.
For this purpose we may process data such as your name, your address, your e-mail address, your telephone number, your preferred language, your preferences and/or reservations.
2.2 To answer your questions and to exchange information If you ask us questions by telephone or e-mail, we will process your personal data to answer your question. For this purpose we may process data such as your name, your company name, your e-mail address, your telephone number, your correspondence with AMBERES and any other personal data that you provide to us that may be relevant to answer your question.
2.3 For the technical and functional management of our website We process personal data for the technical and functional management of our website, to personalise the website and to ensure that the website is easy to use.
2.4 We process data that we receive from you when you visit us personally, contact us by telephone or e-mail, or when you register as on our website: https://www.amberes.be.
To enable us to offer our services, we process your title, surname, first name, full address, e-mail address(es), telephone number(s), preferred language. If applicable, also your bank account number, bic code, invoicing address, invoicing e-mail address, VAT number, the history of your introduced or purchased items, subscription data to the printed catalogues. The necessary documents, such as statements of account, invoices, expert reports are sent by default via e-mail with attachment in PDF format. In the absence of a correct email address, the documents are sent by post.
AMBERES manages your data with its own management systems (Controller). AMBERES also calls upon a third party (Processor) to carry out ICT-related activities, such as hosting the applications and the website, storing data including mailing lists.
Personal data will not be provided to other parties, except for these exceptions:
- to a transport company or courier for transporting or sending your items,
- to the bank to execute your payout of your sold items,
- to the judicial authority, where required by law or a court order.
AMBERES BVBA strives to protect your personal data as much as possible by means of technical and organisational measures. The site is hosted on a strictly secured cloud environment by the (Sub)Processor on the basis of a "Data Processing Agreement".
AMBERES uses functional cookies: they facilitate and personalize your website visit and your favorite lottery tickets. Analytical and Tracking cookies are not used today.
These functional cookies collect information about your computer and your visit to our website, such as your IP address, the pages you visit, the browser you use, geographical data such as your location, your preferred language and the time and duration of your visit.
When logging in via "my account" (via your email address), several web pages are personalized for a better user experience.
The extra possibilities are:
1. Save your favorite items personally.
2. Your bids (both telephone and purchase orders) that you have submitted online or have passed on to our administration.
3. Your details: e-mail address, the customer code according to our administration.
You have the right to request access free of charge to the personal data processed by AMBERES BVBA, to have them corrected or to object to their processing for direct marketing purposes. If the processing of your data is based on consent, you also have the right to withdraw your consent at any time, without prejudice to the lawfulness of the processing prior to the withdrawal of your consent.